Cancellation Policy

Cancellation Policy

Your appointments and well-being are very important to us. We understand that sometimes, unexpected delays can occur, making schedule adjustments. If you need to cancel your appointment, we respectfully request at least 24 hours notice.
Our Policy:
Any cancellation or reschedule made in less than 24 hours will result in a cancellation fee. The amount of the fee will be equal to 40% of the reserved services If you arrive late to your appointment the technician will work until your allocated time has finished. If you are more than 15 minutes late for your service, we may not be able to accommodate you. In this case, the same cancellation fee will apply (the amount of fee will be equal to 40% of the reserved services).
Late Cancellations/No-Shows
A cancellation is considered late when the appointment is canceled less than 24 hours before the appointed time. A no-show is when a client misses an appointment without canceling. In the case of a no-show, a fee equal to the full amount of all reserved services will be charged.
Cancellation fees will be charged to your credit card or done by bank transfer.
How to Cancel Your Appointment
If you need to cancel your appointment, please call or text us on              
0423 916 108 between the hours of 9.30am to 6pm. If necessary, you may leave a detailed voice or text message. We will return your call as soon as possible.
Thank you very much
Heavenly Oasis Team